Real Customers, Real Happy

We asked our customers what changed for the better since switching to Odysys. Here’s what some of them had to say.

, Testimonials, Odysys

Odysys Success Stories

“From my first phone call I knew I had landed an A+ customer service company. I can chat, call or email with any question and they don’t nickel and dime me. I recommend Odysys to any Bed & Breakfast looking for great service.’’

– Jennifer D., Franklin Victorian B&B

“My B&B is Bear Spirit Lodge in Western Montana in the Mission Mountains where nature abounds! The Odysys staff provides truly exceptional service! They listen well, have a very positive attitude, do all the work with great attention to timelines & details. They demonstrate excellent expertise in all that they do! I moved my website account to them in April 2017 & have been so pleased with my website complete makeover & their services. Most recently, I switched to their reservation program & love it. They accommodated my impending timelines & took care of everything in a very short period of time. Kudos to Odysys & especially Ben & McKenzie!’’

– Ann H., Bear Spirit Lodge

“We have been working with Odysys for 2 years and they are top notch all the way around. Odysys handles our website, adWord management, blog posts and email marketing. Great ROI and always professional, responsive and excellent to work with. I highly recommend them.’’

– Matt W., Birchlake Hospitality

“The business I work for recently switched to Odysys and we have been very happy. They helped us update and transfer over our existing website and then optimize the searchability of it; they were responsive to our individual preferences with the design, helping me embed a third party widget I had found. The biggest plus has definitely been the costumer support. Whenever I have questions it is incredibly easy to message one of the members of the Odysys team who usually responds within a few minutes. Since the booking engine and website hosting company we used to use has next to no customer services, the stellar support that Odysys provides (both over the phone and online) has really made our transition to using their services a positive one.’’

– Jonas E.

“I am currently putting my personal finishing tweaks on my inn’s new website and I could not be happier with the outcome the Odysys designers created. More than that, the response time via email with the Odysys team has been stellar. In particular, the customer success “point man” Jeff, whose customer service, attention to detail, response time and personal touches made this process, which can often seem overwhelming, a PLEASURE. For site changes I wanted to tackle personally, the back office system is easy-peasy. The CEO Kent has also been very accessible and responsive, and it was his informative webinar that turned me onto Odysys. I am certain that I’ve made a great move for my business, as well as my psyche!’’

– Tommy B.

“I am thoroughly impressed with the professionalism of the folks at Odysys. They just built me a wonderful new website and switched over my online reservation system, and the experience has been exceptional. McKenzie was patient and extremely responsive to my need for revisions. Changing up a website can be a fraught experience, and I was nervous that the new site might not measure up, or have technical glitches. I am not especially technical, and it turns out I didn’t need to be. So far the new site is wonderful. The reservation system is integrated into the site itself and is extremely easy to use. And it’s super easy to change out content. I am really happy with Odysys and look forward to a long and fruitful relationship!’’

– Susan M.

“In search of a new website hosting option, I received a marketing message from Odysys and checked into it. I liked the look of websites they are hosting and signed on. I was surprised how reasonable the cost was to move everything over from the other host. The monthly fee is also reasonable. The staff is very accommodating and good at what they do.’’

Kandahar Lodge

“This versatile team is a class act! Quick, responsive and cutting edge describes the products they produce. I was not disappointed, they exceeded my skill set in many of the areas, such as the SEO and design, plus great reporting. I look forward to being a customer with them for some time!’’

– Ivan D.

“We just used Odysys to rebuild our website and enhance our direct bookings. It has been a superb experience. They were organized, professional, courteous and thoughtful throughout the build and launch. A five star company with a 5 star team!’’

– Tate M., Grand Gables Inn

“We changed over to Odysys in the Spring of this year. The entire staff made the process seamless- what could have been a terrifying transition ended up being surprisingly simple with no errors! Since the transition, Odysys has helped us every step of the way developing online Gift Cards, adding to our website, and our overall online presence. They are always available and have never once made me feel insecure about all of the things I need help with! With the website, reservation system and money processor all working together, it has freed up my time to attend to other duties of the Inn. We are so happy we made the change!’’

– Donna C., Wild Horse Inn

“Great customer service; timely, supportive team. Very patient and helpful as this non techy innkeeper has made the switch. Especially helpful in finding ways for me to fit my business into their reservation service when there wasn’t an obvious solution.’’

– Kathleen, Hamilton House

“Odysys provides an outstanding product and terrific customer support. My first contact was with Ivy and she came directly to me to demo their web building product on site. I was thoroughly impressed and signed up immediately. Ben and Kent have provided ongoing support and I even had the pleasure of meeting both of them personally at a CABBI conference. Ben in particular is very responsive to both technical questions and suggestions for improvements. I have received many compliments on my website and look forward to a long productive relationship.’’

The Wescott Palm Springs

“I’ve been involved in technology and web work now for over two decades. This company is top notch, very helpful, knows their stuff, watches out for you and is full of REAL NICE PEOPLE!’’

– John R.

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